Client: any professional or natural person capable within the meaning of Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the Website subject to these general terms and conditions.
Services: https://lactae-hevea.com/ provides Clients with:

Content: All elements constituting the information available on the Website, including texts, images, and videos.

Client Information: hereinafter referred to as “Information(s)” corresponding to all personal data that may be held by https://lactae-hevea.com/ for account management, customer relationship management, and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned website.

Personal Information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).

The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).

1. Website presentation.

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website https://lactae-hevea.com/ are informed of the identity of the various parties involved in its creation and monitoring:

Owner: SAS RELTEX Share capital of €200,000 VAT number: FR28070503453 – 320 RTE DE LA GALAUDIERE 38730 VAL-DE-VIRIEU
Publication Director: Brice Giroud – bricegiroud@lactae-hevea.com
The publication director is a natural or legal person.
Webmaster: Alexandre Roels – alex@roels.fr – SEO & GEO Expert roels.fr
Hosting provider: Shopify Inc. – 151 O'Connor Street, Ground Floor K2P 2L8 Ottawa +1 613-241-2828
Data Protection Officer: Brice Giroud – bricegiroud@lactae-hevea.com

2. General terms of use of the website and services provided.

The Website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Client may not reuse, transfer, or exploit for their own benefit all or part of the elements or works of the Website.

Use of the website https://lactae-hevea.com/ implies full acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time, and users of the website https://lactae-hevea.com/ are therefore advised to consult them regularly.

This website is normally accessible to users at all times. However, https://lactae-hevea.com/ may decide to interrupt access for technical maintenance and will endeavor to inform users in advance of the dates and times of such intervention. The website https://lactae-hevea.com/ is regularly updated by its manager. Likewise, the legal notices may be modified at any time: they are nevertheless binding on the user, who is encouraged to refer to them as often as possible to stay informed.

3. Description of services provided.

The website https://lactae-hevea.com/ aims to provide information about all the company's activities. https://lactae-hevea.com/ strives to provide information on the website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, or failures to update, whether caused by itself or by third-party partners who supply such information.

All information on the website https://lactae-hevea.com/ is provided for information purposes only and may evolve. Furthermore, the information provided on the website is not exhaustive and is subject to changes made since it was put online.

4. Contractual limitations on technical data.

The website uses JavaScript technology. The website cannot be held liable for material damage related to the use of the website. In addition, the user agrees to access the website using recent equipment that does not contain viruses and with an up-to-date latest-generation browser. The website https://lactae-hevea.com/ is hosted by a provider within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The objective is to provide a service ensuring the best level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance, infrastructure improvements, infrastructure failures, or if the Services generate unusually high traffic.

https://lactae-hevea.com/ and the hosting provider cannot be held liable in the event of malfunction of the Internet network, telephone lines, or computer and telecommunication equipment, particularly due to network congestion preventing access to the server.

5. Intellectual property and infringement.

https://lactae-hevea.com/ owns the intellectual property rights and holds usage rights on all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the website elements, by any means or process, is prohibited without prior written authorization from: https://lactae-hevea.com/.

Any unauthorized use of the website or any of its elements will be considered as infringement and prosecuted in accordance with Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitation of liability.

https://lactae-hevea.com/ acts as the publisher of the website and is responsible for the quality and accuracy of the content it publishes.

https://lactae-hevea.com/ cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the website, resulting either from the use of equipment that does not meet the specifications indicated in section 4, or from the occurrence of a bug or incompatibility.

https://lactae-hevea.com/ cannot also be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the website. Interactive spaces (such as the possibility to ask questions in the contact area) are available to users. https://lactae-hevea.com/ reserves the right to delete, without prior notice, any content posted in this space that violates applicable French legislation, particularly provisions relating to data protection. Where applicable, https://lactae-hevea.com/ also reserves the right to hold the user civilly and/or criminally liable, particularly in the case of racist, abusive, defamatory, or pornographic messages, regardless of the medium used (text, photograph, etc.).

7. Management of personal data.

The Client is informed of the regulations concerning marketing communications, the Law of June 21, 2014 on confidence in the digital economy, the French Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Personal data collection controllers

For Personal Data collected as part of the creation of the User’s personal account and their browsing on the Website, the personal data controller is: RELTEX. https://lactae-hevea.com/ is represented by Brice Giroud, its legal representative.

As the controller of the data it collects, https://lactae-hevea.com/ undertakes to comply with the legal provisions in force. In particular, it is the Client’s responsibility to define the purposes of its data processing, to provide its prospects and clients, once their consent has been collected, with complete information on the processing of their personal data, and to maintain a register of processing activities that accurately reflects reality. Whenever https://lactae-hevea.com/ processes Personal Data, https://lactae-hevea.com/ takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which it is processed.

7.2 Purpose of the data collected

https://lactae-hevea.com/ may process all or part of the data:

• to enable browsing on the Website and the management and traceability of the services ordered by the user: connection and Website usage data, billing, order history, etc.
• to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
• to improve browsing on the Website: connection and usage data
• to conduct optional satisfaction surveys on https://lactae-hevea.com/: email address
• to carry out communication campaigns (SMS, email): phone number, email address

https://lactae-hevea.com/ does not sell your personal data, which is therefore used only when necessary or for statistical and analytical purposes.

7.3 Right of access, rectification and objection

In accordance with current European regulations, Users of https://lactae-hevea.com/ have the following rights:

• right of access (Article 15 GDPR) and rectification (Article 16 GDPR), right to update and complete User data, right to block or erase Users’ personal data (Article 17 GDPR) when such data is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, disclosure or storage is prohibited
• right to withdraw consent at any time (Article 13-2c GDPR)
• right to restriction of processing of User data (Article 18 GDPR)
• right to object to the processing of User data (Article 21 GDPR)
• right to portability of the data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
• right to define what happens to Users’ data after their death and to choose the third party to whom https://lactae-hevea.com/ should communicate, or not communicate, their data, where such third party has been previously designated

As soon as https://lactae-hevea.com/ becomes aware of the death of a User and in the absence of instructions from the User, https://lactae-hevea.com/ undertakes to delete their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how https://lactae-hevea.com/ uses their Personal Data, to request its rectification, or to object to its processing, the User may contact https://lactae-hevea.com/ in writing at the following address:

RELTEX – DPO, Brice Giroud
320 RTE DE LA GALAUDIERE 38730 VAL-DE-VIRIEU.

In this case, the User must specify the Personal Data they would like https://lactae-hevea.com/ to correct, update or delete, and must identify themselves precisely with a copy of an identity document, such as an identity card or passport.

Requests for the deletion of Personal Data will be subject to the obligations imposed on https://lactae-hevea.com/ by law, particularly regarding the retention or archiving of documents. Finally, Users of https://lactae-hevea.com/ may file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

https://lactae-hevea.com/ refrains from processing, hosting or transferring the Information collected about its Clients to a country located outside the European Union or recognized as “non-adequate” by the European Commission without first informing the Client. However, https://lactae-hevea.com/ remains free to choose its technical and commercial processors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

https://lactae-hevea.com/ undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client’s Information is brought to the attention of https://lactae-hevea.com/, the latter must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, https://lactae-hevea.com/ does not collect any “sensitive data”.

The User’s Personal Data may be processed by subsidiaries of https://lactae-hevea.com/ and by processors or service providers, exclusively in order to fulfill the purposes of this policy.

Within the limits of their respective duties and for the purposes mentioned above, the main persons likely to have access to the data of Users of https://lactae-hevea.com/ are mainly the agents of our customer service department.

8. Incident notification

Whatever efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We undertake to fully inform our clients of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the website https://lactae-hevea.com/ is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only in the event of the acquisition of https://lactae-hevea.com/ and its rights would such information be transmitted to the potential purchaser, who would in turn be bound by the same obligation to retain and modify the data with regard to the user of the website https://lactae-hevea.com/.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, https://lactae-hevea.com/ uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, https://lactae-hevea.com/ takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hyperlinks, cookies and Internet tags

The website https://lactae-hevea.com/ contains a number of hyperlinks to other websites, set up with the authorization of https://lactae-hevea.com/. However, https://lactae-hevea.com/ is not able to verify the content of the websites thus visited and therefore assumes no liability in this regard.

Unless you decide to disable cookies, you agree that the website may use them. You may disable these cookies at any time, free of charge, using the disabling options available to you and described below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the website.

 

9.1. “COOKIES”

A “cookie” is a small information file sent to the User’s browser and stored on the User’s device, such as a computer or smartphone, hereinafter referred to as “Cookies”. This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies cannot in any way damage the User’s device.

https://lactae-hevea.com/ may process information relating to the User’s visit to the Website, such as the pages viewed and searches carried out. This information enables https://lactae-hevea.com/ to improve the content of the Website and the User’s browsing experience.

Since Cookies facilitate browsing and/or the provision of services offered by the Website, the User may configure their browser to allow them to decide whether or not to accept Cookies so that they are stored on the device or, on the contrary, rejected, either systematically or depending on their issuer. The User may also configure their browser software so that the acceptance or refusal of Cookies is offered on a case-by-case basis before a Cookie is likely to be stored on their device. https://lactae-hevea.com/ informs the User that, in this case, not all functionalities of their browser software may be available.

If the User refuses the storage of Cookies on their device or browser, or if the User deletes those already stored, the User is informed that their browsing and experience on the Website may be limited. This could also be the case when https://lactae-hevea.com/ or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

Where applicable, https://lactae-hevea.com/ declines all liability for the consequences related to the degraded operation of the Website and any services offered by https://lactae-hevea.com/, resulting from (i) the User’s refusal of Cookies or (ii) the impossibility for https://lactae-hevea.com/ to store or consult the Cookies necessary for their operation due to the User’s choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will explain how the User can modify their Cookie preferences.

At any time, the User may choose to express and modify their Cookie preferences. https://lactae-hevea.com/ may also use external service providers to help collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, LinkedIn and Google Plus appearing on the Website of https://lactae-hevea.com/ or in its mobile application, and if the User has accepted the placement of cookies by continuing to browse the Website or mobile application of https://lactae-hevea.com/, Twitter, Facebook, LinkedIn and Google Plus may also place cookies on your devices, such as computer, tablet or mobile phone.

These types of cookies are placed on your devices only if you consent to them by continuing to browse the Website or mobile application of https://lactae-hevea.com/. At any time, the User may nevertheless withdraw their consent for https://lactae-hevea.com/ to place this type of cookie.

Article 9.2. INTERNET TAGS

https://lactae-hevea.com/ may occasionally use Internet tags, also known as “tags”, action tags, one-pixel GIFs, transparent GIFs, invisible GIFs and one-by-one GIFs, and deploy them through a web analytics partner that may be located, and therefore store the corresponding information, including the User’s IP address, in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Website and on the various pages of the Website.

This technology enables https://lactae-hevea.com/ to evaluate visitors’ responses to the Website and the effectiveness of its actions, for example the number of times a page is opened and the information viewed, as well as the User’s use of this Website.

The external service provider may potentially collect information about visitors to the Website and other websites through these tags, compile reports on the Website’s activity for https://lactae-hevea.com/, and provide other services relating to the use of the Website and the Internet.

 

10. Applicable law and jurisdiction.

Any dispute relating to the use of the website https://lactae-hevea.com/ is subject to French law. Except where the law does not allow it, exclusive jurisdiction is granted to the competent courts.